Last updated: 14 October 2026
Picton Bros Panelspan (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect through pictonbros.com.au and our landing pages, why we collect it and what we do with it. We handle personal information in line with the Australian Privacy Principles where they apply to us.
What we collect
When you fill in a form, ask for a quote, call or email us, we collect the details you give us. That’s usually your name, phone number, email address and the address or details of the job you’re asking about.
When you browse the site we also collect some information automatically, such as the pages you view, what you click, how you scroll, your device and browser type, and your rough location (city or region, worked out from your IP address).
We don’t ask for sensitive information through this website, so please don’t send it through our forms.
How we use it
- To reply to your enquiry, quote and do the work you’ve asked for
- To keep records of our dealings with you
- To understand how people use the website and make it better
- To keep the website secure and stop spam and misuse
- To see how well our advertising and marketing is working
We don’t sell your personal information.
Who we share it with
We only share what’s needed with the service providers who help us run our business and this website, such as our web host, email and form tools, and analytics providers. They can only use it to provide their service to us. Some of these providers store data outside Australia, including in the United States. We may also share information when the law requires it.
Cookies and analytics
This website uses cookies and similar technology. Cookies are small files your browser stores that help the site work and tell us how it’s being used. We may use analytics tools such as Google Analytics to count visits and see which pages are popular. You can block or delete cookies in your browser settings, although some parts of the site may not work as well.
Microsoft Clarity
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps and session replay. This shows us things like where people click, how far they scroll and where they get stuck, so we can improve the site and market our services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of our services and online activity. We also use this information for site optimisation, fraud and security purposes, and advertising. Clarity is set up to mask sensitive information on the page.
By using this website, you agree that we and Microsoft can collect and use this data. For more on how Microsoft collects and uses your data, see the Microsoft Privacy Statement.
Keeping it secure
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, and this website uses an encrypted (HTTPS) connection. No system is completely secure, so we can’t guarantee it.
Seeing or correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it. Get in touch using the details below and we’ll respond within a reasonable time, usually 30 days.
Complaints
If you’re unhappy with how we’ve handled your information, please contact us first so we can put it right. If you’re still not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Contact us
Questions about this policy or your information? Contact Picton Bros Panelspan through our contact page.
